Create and download a letter to help with your problem, using one of our interactive sample letters.
| Problem with | Letter to |
|---|---|
| Cancelling or returning goods | Cancel or return goods bought online, by phone or mail order Cancel goods or services bought at home or in a public place |
| Cancelling services | Cancel a service arranged online, by phone or mail order Cancel goods or services bought at home or in a public place |
| Energy supply | Complain to an energy supplier Complain about energy back-billing Complain about energy mis-selling Complain about your energy supply being switched without your agreement Repay debt to your energy supplier |
| Faulty goods | Complain about faulty goods Complain about faulty goods bought on hire purchase Complain about faulty goods supplied with a service Warn trader about court action for faulty goods Make a claim for equal liability from a credit provider |
| Holidays | Complain about a holiday |
| Home improvements | Complain to trader about poor quality work |
| Phone, TV and internet bills | Complain about a phone, TV or internet bill |
| Services | Complain about a delay to a service Complain about the cost of a service Complain about the poor standard of a service Complain about faulty goods supplied with a service Make a claim for equal liability from a credit provider |
| Trader in administration | Ask to be placed on list of unsecured creditors if the trader owes you money |
| Unsolicited goods or services | Say you received goods or services you didn't ask for |
| Problem with | Letter to |
|---|---|
| Managing debt | End a hire purchase or a conditional sale agreement Ask creditors to hold off for a short period Tell non-priority creditors you have no money to pay Make an offer to non-priority creditor Request to write off a debt |
| Payday loans | Complain about a payday loan |
| Problem with | Letter to |
|---|---|
| Adult social care | Complain about adult social care Complain about adult social care on behalf of someone else |
| NHS | Complain about NHS Complain about NHS on behalf of someone else |
| Problem with | Letter to |
|---|---|
| Repairs - private landlords | Ask for local authority help if your landlord hasn't dealt with repairs |
| Repairs - social housing | Ask for local authority help if your landlord hasn't dealt with repairs |
| Problem with | Letter to |
|---|---|
| Grievance at work | Make a formal complaint to your employer about a problem at work |
Is there anything wrong with this page? Let us know
Copyright ©2024 Citizens Advice. All rights reserved.
Citizens Advice is an operating name of the National Association of Citizens Advice Bureaux. Registered charity number 279057
VAT number 726 0202 76 Company limited by guarantee. Registered number 01436945 England
Registered office: Citizens Advice, 3rd Floor, 1 Easton Street, London, WC1X 0DW